Continuity
Exit runbook
If you ever decide to stop, here is exactly how you leave with everything that is yours. This runbook is the operational side of the reversibility written into our Terms, and it backs the continuity answer on Security and About.
Leaving, step by step
Export your data
Request a full export of your data, or trigger it yourself from your account. You receive it in open formats, CSV or JSON: quotes, vendor quotes, purchase orders, contacts, and the history the Solution processed on your behalf. There is no proprietary container to unlock and nothing you cannot read on your own machine.
Revoke delegated Microsoft 365 access
aersyn.ai only ever holds delegated, scoped access to the Microsoft 365 tenant you own. From your own Microsoft admin, remove the delegated access grant. Access stops immediately, and your tenant, your domain, and your mailboxes were always yours.
Disconnect any ERP integration
If you connected an ERP, whether aersyn.ai reads stock from it or sends data back into it, remove that connection from your side. It is a scoped link you granted, revoked the same way as any connected app. Once it is off, the flow stops in both directions, and nothing of yours stays reachable from our side.
Return to Excel or your ERP
With the export in hand, you resume in the tools you already ran before aersyn.ai. RFQs, vendor quotes, and purchase orders map back to your spreadsheets or your ERP. You were running the same inbox the whole time, so there is nothing on the mail side to reinstall for the team.
Confirm deletion of your data
On termination, we securely delete your data after the retention window set out in the Terms (clause 11.4) and our Privacy Policy. You can ask us to confirm the deletion in writing once it is done.
What reversibility does, and does not, change
Reversibility is about your tenant, your domain, and your data: you keep them and you can always take them back. It does not by itself change the fees due under your term. The one no-penalty exit is the 3-month decision point described in the Terms and on Pricing.
This runbook was last reviewed on July 15, 2026, the same review as the Terms.
Questions on how you would leave? Ask them on the call.
Book a 20-min demoNo NDA needed for the first call.